Our Guarantee & Warranty - Level Two Chimney White Plains

The Level Two Chimney White Plains Guarantee

Since 2009, we’ve completed more than 38,000 chimney inspections and cleanings across Westchester County, and every single one has carried the same guarantee: if it’s not done right, we make it right. That’s not marketing language. It’s the 365-Day Done Right Promise, and it’s stamped on every job we do in White Plains. What does that mean for you? It means the sweep is performed to the standard we agreed to, the written scope matches the work performed, and if anything falls short within a full year, we return and correct it at no charge. No fine print, no pro-rated nonsense. Just a promise from Corrine Halstead, Owner, that your chimney work holds up.

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What’s Covered

• Workmanship. Every cleaning, repair, liner installation, and rebuild we perform in White Plains is backed by the 365-Day Done Right Promise, which means we correct any defect in our work for a full year after the job is done.
• Parts and materials. When we install a flue liner, cap, crown, or damper, we source from manufacturers like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind the installation workmanship of every component.
• Cleanup. Your home is left the way we found it. That includes drop cloths throughout the work area, HEPA-filtered vacuum containment for dust, and a visual walkthrough before we leave so you can see the condition of the room.
• On-time arrival. As part of the Haven Standard, our White Plains technicians are background-checked, uniformed, and assigned by name. You’ll get a text when they’re on the way, and we show up when we say we will.
• Honest pricing. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before anyone starts work. No surprises after the fact, no “while we’re here” upsells.

Our Satisfaction Promise

Here’s how a guarantee actually works when we’re the ones backing it. If you’re not satisfied with any aspect of the work we did on your White Plains chimney, you call us. A live person answers, 24 hours a day, 7 days a week. We listen. Then we send a technician back to look. If we find something we could have done better, we fix it. The 365-Day Done Right Promise means exactly that: one year, no charge, no argument. Corrine Halstead has built this business on the idea that a chimney company should be accountable for what its camera sees and what its hands do. If you think we missed something, we’ll re-inspect and show you what we find. And here’s the part most companies won’t say out loud: if we can’t resolve it, we’ll tell you plainly and work with you until it’s right. That’s the standard.

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Licensed & Insured Backing

A guarantee is only as strong as the company behind it. Level Two Chimney White Plains is licensed and insured, which means if something goes wrong beyond a simple workmanship correction, you’re protected. Our technicians are background-checked and uniformed, and our license information is displayed on every page of our website, not hidden in a drawer. Insurance matters because chimney work involves fire, draft, carbon monoxide, and structural masonry. You want a company that carries proper coverage for the work it performs in your home. We do. And every visit includes a dated, documented photo record as standard under Clause 4 of the Haven Standard, so there’s never a question about what your chimney looked like before we worked on it and after. If a dispute ever arose, you’d have evidence. We want you to have that evidence. It keeps us honest.

What We Stand Behind in Plain Terms

Let’s be straightforward about what a chimney guarantee can and cannot do. We can guarantee our workmanship. We can guarantee that the liner we install is the right size because we measured it with a camera and not a guess. We can guarantee that the crown we pour has the right cure time before we walk away. We can guarantee the sweep removed the creosote we showed you on camera, because the after-photos go in your file and ours. What we won’t do is invent warranty years that don’t exist or promise that a 60-year-old chimney will never need another repair. That’s not how masonry works in Westchester, where freeze-thaw cycles put real stress on brick and mortar. What we’ll promise is this: we’ll tell you what we found, we’ll write down what we’re going to do about it, we’ll charge the price we quoted, and we’ll stand behind the result for a full year. If that sounds simple, it is. It’s also rarer than it should be in this trade.

Free Second Opinion on Any Written Estimate

Here’s a guarantee that protects you before you even hire us. Bring us a written estimate from any other chimney company in the White Plains area, and we’ll give you a free second opinion on it. Not a phone call where we trash the other guy. An actual look at what they wrote, what they proposed, and whether it matches what your chimney actually needs. In a lot of cases, we’ll find the same things another company found. In some cases, we’ll find less. Occasionally more. Either way, you get our written price and our written scope to compare, and you decide. That’s how confident we are in the pricing discipline of the Haven Standard and in our own work. It costs you nothing and takes one visit. If we can’t beat the price, we’ll say so. If we can, you’ll see it in writing before anyone touches your roof.

Frequently Asked Questions About Our Guarantee